Privacy Policy
From arenas and warehouses to offices and family homes, Flowfloor design, supply and install every type of floor, delivered on time, finished perfectly.
Last updated: [Effective date]
This privacy policy explains how [Registered company name] (“we”, “us”, “our”) collects and uses your personal data when you visit our website, submit an enquiry, or otherwise deal with us. We are the data controller for the personal data we hold about you.
Who we are
[Registered company name] is a company registered in England and Wales (company number [Company number]), with its registered office at [Registered address]. If you have any questions about this policy or your data, contact us at [Contact email].
The data we collect
When you complete our enquiry form we collect the information you provide, which is typically your name, email address, phone number and any details you include about your project. When you browse the site we may also collect technical data such as your IP address, browser type and pages visited, through cookies and similar technologies (see our Cookie Policy).
How we use your data and our lawful basis
We use your enquiry data to respond to you, prepare quotations and provide our flooring services. The lawful basis for this is our legitimate interest in responding to enquiries and running our business, and, where you become a customer, performance of a contract with you. Where we send marketing, we rely on your consent, which you can withdraw at any time. We may also process data to comply with legal obligations such as accounting and tax records.
Sharing your data
We do not sell your data. We share it only with service providers who help us operate, including our CRM and website platform HubSpot, and with professional advisers, subcontractors or suppliers where needed to deliver your project. These providers process data on our instructions under appropriate agreements. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
How long we keep it
We keep enquiry data for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you get back in touch. Customer and financial records are kept for as long as required by law, generally six years for tax purposes. After that we delete or anonymise the data.
Your rights
Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to processing, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise any of these rights, email us at [Contact email]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would appreciate the chance to resolve any concern first.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.